We deliver worldwide with all orders dispatched safely and securely within 2 business days.

 

COVID-19 Update / 19th January 2021

Our fulfilment team is continuing without disruption, taking every necessary precaution to get your orders out safely. However, some delivery services are being affected. Please see the latest delivery updates below.

Thank you for your support in these uncertain times, as a small business we value each and every order. If you have any questions, please don't hesitate to get in touch. Stay safe and well, The MindJournal Team

EU Shipping Update

Due to both delays and new customs and duty charges brought in as a result of Brexit, we have decided to temporarily suspend all shipping to Europe. We apologise for any inconvenience this may cause and hope to have this available again soon.

Australia Shipping Update

Australia Post has advised of significant delays at the Australian border, due to exceptionally high volumes and 100% checks on all inbound mail by the border agency.

As a result of this, we have decided to temporarily suspend our standard shipping service to Australia. You will still be able to place an order with us, however, our express shipping service is now the only option available. We apologise for any inconvenience this may cause and hope to have this available again soon.

Canada Shipping Update

We are seeing significant delays with shipping orders to Canada, due to limited flights, increased parcel volumes and delays at the border.

As a result of this, we have decided to temporarily suspend our standard shipping service to Canada. You will still be able to place an order with us, however, our express shipping service is now the only option available. We apologise for any inconvenience this may cause and hope to have this available again soon.

Processing Time & Dispatch

We offer worldwide delivery and dispatch all orders safely and securely within 2 business days, using a tracked service. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.

Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday.

Shipping estimates are based on average shipping times across these services, and cannot be guaranteed.

Due to the ongoing situation with COVID-19, we are seeing occasional delays across all couriers. This is due to limited flights, increased parcel volumes, and delays at customs. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.



UK
Free Standard (3-5 Business Days)
Express (1-2 Business Days)

USA
Free Standard (3-6 Business Days)
Express (2 Business Days)

Canada - Please see update above
Express Worldwide: (4-8 Business Days)

Australia - Please see update above
Express Worldwide: (4-8 Business Days)

ROW
Express Worldwide: (4-8 Business Days)



General Information

We ship worldwide from either our UK or US warehouse. Orders to the UK, Canada, Australia and ROW are dispatched from our UK warehouse, whereas orders to the US are dispatched from our US warehouse.

All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

If you are purchasing a product that is on ‘pre-order’ the date of delivery will be displayed on the product description.

Once your order is on its way, you will receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

If you still haven’t received it or you are having trouble tracking your order please email support@mindjournals.com and we’ll get back to you within 48 hours.

Delivery Costs

Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.

Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.

Please note that MindJournal will not be responsible for any customs or duty fees charged as a result of your order, please check all relevant information regarding this before placing your order with us.

Delivery Address

It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. MindJournal is not responsible for the loss of any orders sent to an incorrect address.

If a mistake has been made, please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.

Cancellations

If you wish to cancel your order please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.