We deliver worldwide with all orders dispatched safely and securely within 2 business days.

Christmas Last Posting Dates

All couriers expect to be extremely stretched this year, so please order as early as possible to ensure you receive your order in time for Christmas. Below are the last posting dates, however, we would recommend ordering earlier than this as due to the ongoing situation with COVID-19 delays are sporadic and unpredictable.

Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday.

UK
Standard: 18th December 
Express: 21st December

Europe
Standard Europe: 10th December
Express Europe: 18th December

USA
Standard: 16th December
Express: 18th December

Canada
Standard International: 4th December
Express International: 14th December

Australia
Standard International: 26th November*
Express International: 14th December*

*Please see Australia COVID-19 updates below.

ROW
Express Worldwide: 11th December


COVID-19 Update / 17th November 2020

Our fulfilment team is continuing without disruption, taking every necessary precaution to get your orders out safely. However, some delivery services are being affected. Please see the latest delivery updates below.

Thank you for your support in these uncertain times, as a small business we value each and every order. If you have any questions, please don't hesitate to get in touch. Stay safe and well, The MindJournal Team x

Processing Time & Dispatch

We offer worldwide delivery and dispatch all orders safely and securely within 2 business days, using a tracked service. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.

Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday.

Shipping estimates are based on average shipping times across these services.

Due to the ongoing situation with COVID-19, we are seeing occasional delays across all couriers. This is due to limited flights, increased parcel volumes, and delays at customs. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.



UK
Standard: 2-3 Business Days
Express: 1-2 Business Days

Europe
Standard Europe: 5-10 Business Days
Express Europe: 2-3 Business Days

USA
Standard: 3-6 Business Days
Express: 2-3 Business Days

Canada
Standard International: 10-15 Business Days
Express International: 5-7 Business Days

Australia
Standard International: 15-20 Business Days*
Express International: 5-7 Business Days*

*Australia Post has advised of significant delays at the Australian border, due to exceptionally high volumes and 100% checks on all inbound mail by the border agency. Please bear this in mind when placing your order.

ROW
Express Worldwide: 4-8 Business Days



General Information

We ship worldwide from either our UK or US warehouse. Orders to the UK, Europe and Australia are dispatched from our UK warehouse, whereas orders to Canada and the ROW dispatch from our US warehouse.

All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

If you are purchasing a product that is on ‘pre-order’ the date of delivery will be displayed on the product description.

Once your order is on its way, you'll receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

If you still haven’t received it or you are having trouble tracking your order please email support@mindjournals.com and we’ll get back to you within 48 hours.

Delivery Costs

Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.

Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.

Please note that MindJournal will not be responsible for any customs or duty fees charged as a result of your order, please check all relevant information regarding this before placing your order with us.

Delivery Address

It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. MindJournal is not responsible for the loss of any orders sent to an incorrect address.

If a mistake has been made, please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.

Cancellations

If you wish to cancel your order please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.