We deliver worldwide with all orders dispatched safely and securely within 2 business days.

 

Update / 25th June 2021

Our fulfilment team is continuing without disruption, taking every necessary precaution to get your orders out safely. However, some delivery services are being affected. Please see the latest delivery updates below.

Thank you for your support in these uncertain times, as a small business we value each and every order. If you have any questions, please don't hesitate to get in touch. Stay safe and well, The MindJournal Team

Processing Time & Dispatch

We offer worldwide delivery and dispatch all orders safely and securely within 2 business days, using a tracked service. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.

Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday. The following shipping estimates are based on average shipping times across these services, and cannot be guaranteed.

Due to the ongoing situation with COVID-19, we are seeing occasional delays across all couriers. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.



UK
Standard (3-5 Business Days)
Express (1-2 Business Days)

Europe*
Standard (5-10 Business Days)

USA
Standard (3-6 Business Days)
Express (2 Business Days)

Canada
Standard (10-15 Business Days)
Express (5-7 Business Days)

Australia*
Standard (10-15 Business Days)
Express (5-7 Business Days)

ROW
Express (4-8 Business Days)

*Europe Shipping Update
Please be advised that due to Brexit, orders to the EU are now applicable for duties, fees and import taxes. These costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order. These fees are not collected by MindJournal, may be charged before, on, or after delivery, and are the responsibility of the customer.

To find out what these may be, please contact your local customs service. Please note that any orders that are declined due to a customer not accepting these fees will not be applicable for a shipping refund. Please bear this in mind before placing your order with us.

*Australia Shipping Update
Australia Post has advised of significant delays at the Australian border, due to exceptionally high volumes and 100% checks on all inbound mail by the border agency. Unfortunately, in some cases, we are seeing delays of up to 4 weeks. Please bear this in mind before placing your order with us.



General Information

We ship worldwide from either our UK or US warehouse. Orders to the UK, Europe and ROW are dispatched from the UK, whereas orders to the US, Canada and Australia are dispatched from the US.

All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

If you are purchasing a product that is on ‘pre-order’ the date of delivery will be displayed on the product description.

Once your order is on its way, you will receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

If you still haven’t received it or you are having trouble tracking your order please email support@mindjournals.com and we’ll get back to you within 3 business days.

Delivery Costs

Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.

Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.

Import Duty & Taxes

All international orders, excluding the UK and US, may be applicable for duties, fees and import taxes. These costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order. These fees are not collected by MindJournal, may be charged before, on, or after delivery, and are the responsibility of the customer.

Delivery Address

It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. MindJournal is not responsible for the loss of any orders sent to an incorrect address.

If a mistake has been made, please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.

Cancellations

If you wish to cancel your order please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.