We deliver worldwide with all orders dispatched safely and securely within 2 business days*

Processing Time & Dispatch

We offer worldwide delivery and dispatch all orders safely and securely within 2 business days, using a tracked service. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.

Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday. The following shipping estimates are based on average shipping times across these services, and cannot be guaranteed.

Due to the ongoing situation with COVID-19, we are seeing occasional delays across all couriers. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.

*Our dispatch time will increase temporarily from the 23rd-30th of November to 3 business days, this is due to the busy Black Friday sale period.

Please add the items you would like to the cart and head to the checkout, where estimated shipping times and costs will be shown.

UK
Standard (3-5 Business Days)
Express (1-2 Business Days)

Europe
Standard (3-8 Business Days)
Express (1-5 Business Days)

USA
Standard (3-6 Business Days)
Express (2 Business Days)

Canada
Standard (15-20 Business Days)
Express (5-7 Business Days)

Australia
Standard (15-20 Business Days)
Express (5-7 Business Days)

ROW**
Express (4-8 Business Days)

*Australia Shipping Update
DHL and Australia Post have advised of significant delays to, and within Australia. This is due to airfreight capacity and transport backlogs, as well as slower clearance and processing within the country due to lockdowns and safety measures implemented to reduce the spread of Covid-19. Unfortunately, in some cases, there are delays of up to 4 weeks on top of the estimated shipping time. Please bear this in mind before placing your order with us.

**ROW Shipping Update
Due to shipping complications, express shipping is the only option available to some countries. Apologies for any inconvenience this may cause, we hope to reintroduce a standard option again soon.



General Information

We ship worldwide from either our UK, US or EU warehouse.

All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

If you are purchasing a product that is on ‘pre-order’ the estimated date of delivery will be displayed on the product description. Orders that have multiple products will be held until the 'pre-order' product is ready to ship.

Once your order is on its way, you will receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

If you still haven’t received it or you are having trouble tracking your order please email support@mindjournals.com and we’ll get back to you within 3 business days.

Delivery Costs

Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.

Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.

Import Duty & Taxes

International orders, excluding the UK, US and the EU may be applicable for duties, fees and import taxes. These costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order. These fees are not collected by MindJournal, may be charged before, on, or after delivery, and are the responsibility of the customer.

Delivery Address

It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. MindJournal is not responsible for the loss of any orders sent to an incorrect address.

If a mistake has been made, please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.

Cancellations

If you wish to cancel your order please email support@mindjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.