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General Information

All orders are subject to product availability. If an item is not in stock at the time you place the order, we will notify you and refund you the total amount of your order, using the original payment method.

Shipping Times

We offer worldwide shipping and dispatch all orders safely and securely within 24 hours* using a tracked service.

*Please note that orders are dispatched on business days only.

Our estimated shipping times are as follows:

Priority:

UK: 2-3 Business Days 
Europe: 4-8 Business Days
USA & Canada: 4-8 Business Days
Australia & ROW: 4-8 Business Days

Express:

UK: 1-2 Business Days
Europe: 1-2 Business Days
USA & Canada: 1-3 Business Days 
Australia & ROW: 1-4 Business Days

Delivery timeframes do not include holidays, delays experienced with customs clearance at the border or local carriers so please bear this in mind when placing your order.

International Shipping

We ship worldwide. Just add your order to your cart and go through to the shipping page. If you can't see your country on the list, please email sales@mindjournals.com and we'll do our best to get one in the post to you.

Delivery Time

An estimated delivery time will be provided to you once your order has been placed. Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 24 hours from the time of your order.

Business Days are Monday – Friday, excluding Bank Holidays. Please note we do not ship on weekends.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery and items ordered. Products may also be delivered in separate shipments.

We don't currently offer next day delivery, however, if your request is urgent, please email sales@mindjournals.com and we'll do our best to help.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, just add the items you would like to purchase to your basket and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large, bulky items. You will be advised of any charges on the checkout page.

Please note that any customs duty fees are out of our control and are the responsibility of the buyer, please check this before placing your order.

Incorrect Address

It is the responsibility of the buyer to ensure that the correct shipping address is entered at Checkout. In the event that a mistake has been made, please email sales@mindjournals.com immediately after you have placed your order and we will do our best to make the change for you. However, please understand that due to our fast dispatch times this isn't always possible.

Cancellations

In the event that you wish to cancel your order please email sales@mindjournals.com immediately after you have placed your order and we will do our best to cancel your order for you. However, please understand that due to our fast dispatch times this isn't always possible.

Returns & Refunds

With thousands of MindJournal’s already sold, we’re confident you’ll love yours too. But if for any reason you don’t, please email sales@mindjournals.com and we'll issue you a full refund.

In the unfortunate case that your order has arrived damaged, please send your query along with photographic evidence within 3 days of receiving your order to sales@mindjournals.com. We will aim to resolve the issue as soon as possible.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us at sales@mindjournals.com.