Delivery & Returns
We deliver worldwide and all orders are dispatched safely and securely within 1-2 business days.
COVID-19 Update / 24th August 2020
Our fulfilment team are continuing without disruption, taking every necessary precaution to get your orders out safely. However, some delivery services are being affected, please see latest delivery updates below.
Thank you for bearing with us in these uncertain times, as a small business we really value each and every order. If you have any questions please don't hesitate to get in touch. Stay safe and well, The MindJournal Team x
We offer worldwide delivery and dispatch all orders safely and securely within 1-2 business days using a tracked service. Shipping times are estimates and commence from the date of dispatch, rather than the date of your order.
Please note that we only ship on business days, so orders placed on Friday after 4 pm or over the weekend will be shipped on the following Monday.
The following delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. These estimates do not include holidays, delays experienced with customs clearance at the border or local carriers so please bear this in mind when placing your order.
Date of delivery may also vary due to carrier delivery practices, delivery location, the method of delivery and items ordered.
Please note that these shipping estimates are based on average shipping times across these services. Due to the situation with COVID-19, we are seeing occasional delays across all couriers. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get orders to you as quickly as possible.
Standard: 3-5 Business Days
Express: 1-2 Business Days
Standard Europe: 5-10 Business Days
Express Europe: 2-3 Business Days
Standard: 5-8 Business Days
Express: 2-3 Business Days
Standard International: 5-8 Business Days
Express International: 2-5 Business Days
Standard International: 10-12 Business Days
Express International: 3-5 Business Days
Express Worldwide: 4-8 Business Days
We ship worldwide from either our UK or US warehouse. Orders to the UK and Europe are dispatched from our UK warehouse whereas orders to Australia, Canada and the ROW dispatch from our US warehouse.
All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.
If you are purchasing a product that is on ‘pre-order’ the date of delivery will be displayed on the product description.
Once your order is on its way, you'll receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.
If you still haven’t received it or you are having trouble tracking your order please email firstname.lastname@example.org and we’ll get back to you within 24 hours.
Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.
Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.
Please note that MindJournal will not be responsible for any customs or duty fees charged as a result of your order, please check all relevant information regarding this before placing your order with us.
It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. MindJournal is not responsible for the loss of any orders sent to an incorrect address.
If a mistake has been made, please email email@example.com within 1 hour after you have placed your order and we will do our best to make the change for you. However, please understand that due to our fast dispatch times this isn't always possible.
If you wish to cancel your order please email firstname.lastname@example.org within 1 hour after you have placed your order and we will do our best to cancel your order for you. However, please understand that due to our fast dispatch times this isn't always possible.
With thousands of Journals already sold, we’re confident you’ll love yours too. But if for any reason you don’t, please email email@example.com within 30 days of delivery and we'll issue you a full refund.
Refunds & Exchanges
If you change your mind or wish to return an unwanted gift, please contact firstname.lastname@example.org within 30 days of delivery and we’ll be happy to organise an exchange or refund for you.
Please note that your Journal will need to be returned to us in its original condition with all packaging intact.
In the unfortunate case that your order has arrived damaged, please send your query along with photographic evidence within 3 days of receiving your order to email@example.com. We will aim to resolve the issue as soon as possible.